Please choose items carefully as we do not provide refunds or exchanges for incorrect choice or change of mind for online purchases.
When the product:
Under these circumstances, customers may negotiate with staff so an appropriate solution is found such as repair, replacement or refund.
Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:
There is no time limit for the return of goods which meet the criteria listed above under ‘When are customers entitled to a refund’.
Please email Art Shed Brisbane prior to returning the goods (firstname.lastname@example.org) and provide the following: invoice number; product name; reason for refund request; submit an image if possible; include all your contact details).
Once a return has been approved, we will organise the return of the goods (in the case of faulty goods, Art Shed Brisbane will be responsible for return postage costs). Once we receive the goods, you will receive your refund via your original payment method within 14 working days.
Please choose items carefully as we do not provide refunds for incorrect choice or change of mind for in-store purchases.
If you have changed your mind about a product purchased at Art Shed Brisbane (not online) you can exchange the product for store credit or other items.
When the product:
Goods purchased in-store can only be returned to the Art Shed Brisbane retail store. You will be required to provide ‘proof of purchase’ and fill in a ‘Refund Authorisation Form’ with your contact details at the store.
Satisfied or refunded
Please choose items carefully. We do not offer refunds for change of mind. However, you are entitled to a refund under some circumstances. Please read our Refunds policy.
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