Frequently Asked Questions
General
Is Art Shed Brisbane wheelchair accessible?
Yes! Wheelchair access is available via Scott St.
If you park in our front carpark, follow the footpath down Scott St to the roller door on the side of our building.
Press the buzzer with the wheelchair symbol, and our staff will open the door so you can enter without using the front steps.
What payment methods do you accept?
In-Store: We accept all major debit and credit card types, including Visa, Mastercard®, eftpos, American Express, Diners Club, JCB, and UnionPay.
Online: We accept all major debit and credit card types, as well as Shopify Payment methods, including Visa, Mastercard, American Express, Apple Pay, eftpos, Google Pay, Shop Pay, UnionPay, PayPal and Afterpay.
Do you have Afterpay in-store?
Currently, Afterpay is available only for online purchases. However, if you’d like to use Afterpay for an in-store purchase, you can place a Click and Collect order online by selecting 'In-store Pickup' at checkout. Once you receive the confirmation text and email, your order will be ready for pickup in-store.
Do you price-match?
We’re unfortunately unable to offer price matching. However, we do our best to keep our prices competitive while offering the added value of friendly, knowledgeable staff who are always ready to assist. We’re here to help with any questions or creative needs you may have!
Do you offer free shipping?
At this time, we don’t offer free shipping. However, we often have special sales and offers that many other businesses may not, along with competitive pricing on a wide range of products. Plus, we strive to give you great value with expert advice and support from our friendly team!
Do you have a physical store?
Yes, we do! You can visit us at 274 Montague Rd, Brisbane. We’ve proudly been serving the community for over 15 years, offering both affordable and high-end fine art supplies, making it easy for everyone to get involved in the arts. Come and check us out!
What are your opening hours?
We’re open Monday to Friday from 9 AM to 5:30 PM, Saturdays from 8 AM to 5 PM, and Sundays from 10 AM to 4 PM. Feel free to drop by during these hours to explore our range or ask for advice from our friendly team!
Do you offer gift vouchers?
Yes, we do! Our gift vouchers are a great way to inspire creativity in your loved ones. You can purchase them in-store or online, and they’re available in a range of values to suit any budget.
Do you offer student discounts?
We sure do, but at this stage student discounts are in-store only.
We’re passionate about supporting students and educators in the arts.
Simply show your student ID in-store, and we’ll apply a discount on qualifying purchases. Get in touch if you’d like more details!
How can I stay updated on your sales and new products?
The best way to stay in the loop is to sign up for our newsletter. You’ll receive updates on sales, new products, workshops, and more. You can also follow us on Instagram and Facebook for the latest news and creative inspiration!
Online Shopping
How do I make an order?
- Add to Cart: Select the items you wish to purchase and
click ‘Add to Cart’. - Proceed to Checkout: Click on ‘Checkout Now’ or the shopping cart
icon in the top right corner. - Checkout Options: Choose to checkout as a guest or log into
your account. - Enter Details and Payment: Fill in your details and complete
your payment. - Confirm Order: Click ‘Confirm & Process Order’ to
finalize your purchase. - Order Confirmation: You will receive a confirmation email with the details of your order.
- Order Processing: Our team will pick and pack your items.
- Shipping Notification: Once your order is dispatched,
you’ll receive an email with the tracking information.
What if an item I order is out of stock?
As we have a physical store as well as online, there are rare circumstances whereby stock discrepancies can occur. If this does happen and your order cannot be completed in full, a member of our team will be in contact within 24 hours to have this resolved.
If you haven't yet bought the item, we recommend clicking the Notify Me button on the product page you are after so you will receive an email as soon as we receive stock back in.
Can I pick up my order in store?
Certainly! Just select ‘in-store pickup’ at checkout.
Do you offer Afterpay?
Yes, we offer Afterpay for online purchases only at this stage.
For more information click here.
Can I change or cancel my order after it's been placed?
Once an order is placed, it immediately goes into our fulfillment process to ensure a quick delivery. Unfortunately, this means that we’re often unable to make changes or cancellations. However, if you contact us within an hour of placing your order and haven't received a shipping confirmation, we may be able to assist on a case-by-case basis. Please reach out to our customer service team as soon as possible.
Shipping
What carriers do you use?
We use StarTrack Express and Australia Post to ship our orders.
How can I track my order?
You will receive email notifications with tracking details for your order.
What if I’m not home to receive the delivery?
Once your order is dispatched, you will receive an email with tracking information.
For Australia Post deliveries, recipients can request "Authority to Leave" if no one is available to sign for the parcel.
For StarTrack Express bulky deliveries, "Authority to Leave" is standard. No signature is required unless otherwise specified.
If no one is available to sign for a delivery requiring a signature, a card will be left to arrange pick-up or re-delivery at your expense.
How can I add a delivery note?
In the 'notes' section of your order, you can add any instructions you have for us and / or the courier.
Returns and Exchanges
What is the refund policy for online purchases?
We offer a 60 day return policy to provide total peace of mind for both online and in store shoppers. While we do not offer refunds for change of mind or incorrect choices, you can return items for a store credit or exchange within 60 days of purchase. Items must be as new, unused, and in their original, unopened packaging. If an item is faulty or incorrect, you are entitled to a refund.
When am I entitled to a refund?
You are entitled to a refund, repair, or replacement if a product:
- Has a fault you were unaware of at the time of purchase.
- Does not perform the task it was led to believe it would do.
- Does not match the sample or description shown.
When am I not entitled to a refund?
Refunds are not provided if:
- You changed your mind (in this case, we offer store credit or exchange instead).
- The item is a gift voucher.
- The item is an exclusion, such as an open tube of paint, a book, or a clearance item, unless it has an unbroken seal.
- You knew about a fault before purchasing, such as items sold as seconds or marked as damaged.
- You cannot provide proof of purchase.
What is required for proof of purchase?
All returns, refunds, or exchange requests must be accompanied by one of the following:
- Original Tax Receipt or Invoice.
- Bank statement showing the transaction date and total.
- Art Shed Brisbane Loyalty Card information held in our database.
How do I request a refund?
To start the process, please email sales@artshedbrisbane.com.au with your name, order number, and the product details. If you are reporting a fault, please include a description and photos of the issue so our team can investigate.
How is the refund processed?
Once your request is approved, we will organise the return of the goods. Art Shed Brisbane will cover return postage costs for faulty items. After the items are inspected and deemed faulty, your refund will be processed via your original payment method within 14 working days. For change of mind returns, you are responsible for the cost and risk of returning the goods.
Is there a time limit for requesting a refund?
For faulty, damaged, or incorrect items, please notify us in writing within 28 days. For change of mind returns (store credit or exchange), items must be returned within 60 days of purchase or of you receiving your order.
Gift Vouchers
What happens when you purchase an Art Shed Brisbane Gift Voucher?
- You will receive 2 emails. The first is a purchase confirmation email, which includes your ‘order summary’. This is not the gift voucher.
- The second email will arrive within the hour. It contains a link to your gift voucher.
- The gift card will say ‘use this code a checkout to redeem your gift card’, which you can either print, or copy and paste into your checkout at any time.
- The code is redeemable both online and in store at Art Shed Brisbane.
How do I redeem my ArtShed Brisbane gift voucher?
- Fill your cart with any and all art supplies your heart desires!
- Go to ‘checkout’. Ensure you do not proceed through checkout using Shop Pay or Paypal Express checkout.
- Select your shipping option, and then press ‘continue to payment’.
- In the top right hand corner, click ‘Gift Card or Discount Code’. There, you may enter your Art Shed Brisbane voucher code.
- If you are having any problems redeeming your voucher, please first ensure that your voucher was purchased for Art Shed BRISBANE. Art Shed Brisbane Voucher codes are an eight-digit combination of letters and numbers.
- If your voucher does not cover the entire cost of your purchase, you will now be prompted to pay the difference. You can use any valid payment method for this.
- Sit back, relax, and wait for your parcel to arrive!
Do Gift Vouchers expire?
Art Shed Brisbane gift vouchers expire 3 years from the date of purchase.
Can I use my Art Shed Brisbane gift voucher online AND in store?
Yes - you can use your Art Shed Brisbane gift voucher interchangeably between our online and physical stores. Vouchers may be redeemed either in-store at Art Shed Brisbane, or online at www.artshedbrisbane.com.au.
Gift Voucher Terms and Conditions
Art Shed Brisbane Gift Vouchers are valid for 3 years from date of issue.
Art Shed Brisbane Gift Vouchers are non-refundable and cannot be exchanged for cash.
Art Shed Brisbane gift vouchers are for use at Art Shed Brisbane only. Vouchers may be redeemed either in-store at Art Shed Brisbane, or online at www.artshedbrisbane.com.au
If you are having any problems redeeming your voucher, please first ensure that your voucher was purchased for Art Shed BRISBANE.
Art Shed Brisbane Voucher codes are an eight-digit combination of letters and numbers.
If you have any questions or concerns about purchasing a gift voucher from our online store, please don't hesitate to contact us by emailing sales@artshedbrisbane.com.au, or giving us a call at 07 3846 1330.
Something else?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.