NDIS Order Submissions
NDIS Ordering FAQ
What will my information be used for?
The information provided will only be used to create a Pro Forma invoice for your NDIS-funded order. We will not share your personal details with any third parties.
Do I need to fill out the Fund and Support Worker Details?
These details are required only if needed for billing purposes. If not applicable, you may leave these fields blank.
How long will it take to process my order?
We typically process and send the Pro Forma within 24 hours of receiving your order request. Please allow up to one week for any unforeseen delays.
What happens after payment is processed?
Once NDIS payment is received, we will pack and either ship the order or prepare it for in-store pickup. Please note, processing cannot start until payment is confirmed.
What is your policy on refunds and returns?
Change of Mind: Goods cannot be returned or refunded due to a change of mind.
Faulty Goods: Exchanges may be possible but require approval from both NDIS and our staff. Requests must be made via phone or email and may take up to 7 business days.
Cash Refunds: Goods purchased with NDIS funding cannot be refunded for cash.
How can NDIS orders be paid for?
Payments can be made via direct deposit or credit card.
What details do you need from me?
Please fill out the form and attach a PDF with your product list. We’ll contact you with the next steps.